Refund Policy

30-day returns

You may request a return within 30 days of delivery. Items must be unused, unwashed, in their original condition and original packaging, with proof of purchase. Discounted barber capes are eligible under the same conditions.

How to request a return

Email ltbeutybarber@gmail.com with your order number before sending an item back. We will provide return instructions and the return address. Do not send returns to the manufacturer.

Return shipping

For change-of-mind returns, customers pay return shipping. Original shipping charges are non-refundable. We recommend tracked shipping.

Damaged, defective or incorrect items

Contact us promptly with your order number and photos. If we sent an incorrect item or it arrived damaged or defective, we will cover the return shipping required to resolve the issue.

Refunds

After receiving and inspecting your return, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional processing time.

Custom products and exchanges

Custom logo and personalized items cannot be returned for a change of mind. This does not affect requests concerning damaged, defective or incorrect items. For an exchange, contact us to arrange the next steps.